parliament house

ATO outages backlash escalates, opposition and senators intervene

come giocare con iq option The federal opposition and Senator for South Australia Nick Xenophon have upped pressure on government to address the instability of the ATO’s digital systems.

opcje binarne zarobek Mr Xenophon is calling on accountants to share their experiences with the ATO’s portals before the Senate estimates process commences in October, in an effort to address the “completely unacceptable” history of instability and unscheduled downtime the professional community is subject to.

click Mr Xenophon will also be exploring compensation avenues for accountants who are affected by the persistent outages.

enter “We need to look at the tax office compensating accountants for the inconvenience. The tax office should be subject to service standards,” Mr Xenophon said.

grafici per il trading binario “Having a statutory compensation scheme for these outages would be a powerful incentive for systems to work and not crash like this. “If you’re a consumer and there’s an outage, you can get compensation after a certain number of hours with an outage. There needs to be some compensation here that doesn’t exist.” Shadow assistant treasurer Andrew Leigh is calling on Prime Minister Malcolm Turnbull to commission a meaningful review into the persistent downtime.

go to link “There needs to be a review into the continued outages, backed by Malcolm Turnbull and carried out by the Inspector General of Taxation or another appropriate independent body,” he said.

Tastylia Uk “We note the Auditor General has flagged a potential review into the IT outages, and would hope the scope and time frame of that inquiry delves into the effects and impact of outages on taxpayers and tax practitioners,” he said.

enter site The IPA has been publicly pushing government agencies to realise the impact of digital instabilities for several years, and has also considered the idea of compensation for affected parties.

follow link “If you continually are suffering losses because of someone else’s poor service delivery, I think you start to say ‘Well, when is enough, enough?’ said the IPA’s Tony Greco.

“Do they deserve something? I think rightly so, but the difficulty is how do you quantify on a per practice basis the quantum of compensation. We understand that that’s the dilemma,” Mr Greco said.

4 thoughts on “ATO outages backlash escalates, opposition and senators intervene

  • August 4, 2017 at 3:32 pm

    Comments are justifiable as the system is unreliable

  • August 4, 2017 at 6:12 pm

    It is frustrating when you are in a midlle of something and the portal gets very slow or stops responding. On top of slow tax agent portal services the staff at ATO are not very helpful. In majority of cases they don’t have a clue what the caller (tax agent) query is. I think they don’t live in the real world. Spend more resources or engage some other IT company as HP is unable to handle systems of this scale. No one has the faintist idea the amount of inconveniences tax agents go through.

  • August 4, 2017 at 7:51 pm

    As a practitioner of 30 years we are doing far more of the ATO fixing nowadays and they have let many good staff go. As private businesses we can not keep footing the bill, for Government problems. Test the technology properly before you go live with it. If not, as a private business we would be legally liable.

  • August 7, 2017 at 9:25 am

    I agree with the above comments. In relation to calling the ATO or even sending an enquiry through the ATO Portal communication response time or no response at all is appalling. I personally had to lodge a official complaint for a couple of errors made by the ATO to get it fixed. In other circumstances it has taken 18 months to get fixed. If it is too hard I think the enquiry is put in the “too” hard basket. The ATO like to impose fines on taxpayer perhaps we can issue the sale value to them

Leave a Reply

Your email address will not be published. Required fields are marked *