Tax agent, taxpayer satisfaction with ATO drops

The tax office believes its performance as a regulator remains “good” despite showing a decline in community perception through survey-based metrics.

In its annual self-assessment report for 2017–18, the ATO believes it has achieved a “good” rating over its six key performance indicators, achieving positive results for 14 of the 43 ATO-specific metrics, with 11 remaining relatively stable, eight showing a decline and 10 based on activities (where trend in the metrics does not accurately reflect performance).

Read more at the Accountants Daily.

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