CEO Chris Williams

In safe hands

St. LukesHealth CEO Chris Williams has a vision aimed at not only the sustainability of his company, but also the longevity of its members.

buy Priligy 200 mg in Minneapolis Minnesota As Australia’s population ages and obesity and chronic disease rates spiral, the onus is on health insurance companies to sharpen their strategic plans to ensure they can ride out the huge wave of health demands. Since Chris Williams took up the reins of St.LukesHealth, a 90-year-old Tasmanian health insurer, he has been acutely aware of the need to future-proof the company. He has spearheaded a strategic plan that he believes will do just that.

“The traditional indemnity-type model — where people come in and pay us money and we pay them benefits — I don’t see that as sustainable in the future,” he says. “We have got to work closely and courageously with our members, and they are entitled to expect that.”

This approach has seen St.LukesHealth increasingly focus on helping its members stay as healthy as they can. In many ways, it’s a win-win approach for all.

opzioni binarie 30 “We actually have something that we call our promise to our members,” says Williams. “We absolutely promise every man, woman and child a relationship that they can count on, to stay healthy, get well and live better. If they’ve got a chronic disease, for example, we can help our members live with that chronic condition so they are not being continually re-admitted to hospital.”

trading on line gratis That help could take many forms, including over-the telephone support. “We have more than 800 members in our telephone support program,” says Williams.

la borsa on line “It helps the member, getting support, guidance and some education. There is somebody to support you and phone up and say, ‘how are you going today?’.”

499be47c2226418c7794a809960e9caf Serving the community

Community service and supporting people to reach their potential has long been part of Williams’ DNA. He is a past president of the Rotary Club of Central Launceston and a past director of the Multiple Sclerosis Society, the Launceston business promotion group Cityprom and the Launceston Golf Club, as well as several other organisations.

Since taking on the chief executive role, Williams has reduce his community commitments but remains on several boards, including that of Private Healthcare Australia “The demands of the job are such it now takes a lot of my time,” he says. “I’m the sort of person who believes if you’re going to do a job, you do it well. I don’t like being a passive board member of community organisations.”

Moving up the ladder

Williams trained as an electrical engineer, a career that would likely ; have seen him move interstate. However, just as he finished his degree, he met the love of his life, Karen, who had an established career in Launceston. Williams stayed in Tasmania and reinvented himself, starting out as a counter assistant at St. Lukeshealth and | studying accounting part-time. His love blossomed into marriage and two sons, and his customer service role at St. Lukeshealth similarly bloomed into a lifelong career.

Before being appointed chief executive last year, Williams held several senior roles at the organisation, working closely with the then-CEO. “In the early days, I got to know the business really well,” he says. “I progressed to the role of accountant and group accountant, then to the role of company secretary and then CEO.”

Here to stay

Running a business that is engrained in the fabric of both Launceston and Tasmania brings with it a weight of responsibility to act as not just chief executive, but also brand guardian and mentor to the company’s future leaders.

Williams is aware that succession planning is vital. St.LukesHealth is an organisation known for long job tenure. The previous CEO had worked with the firm for 50 years and several senior executives have notched up 25 to 30 years’ service.

“One of the things that I encourage the most in my team is decision-making,” says Williams. “I set out from day one to encourage them to make decisions and to be innovative in their judgement, because they’ll get it right 99 times out of 100.

“I’ve worked very closely with them, and they know the kind of person I am. I know the type of people they are – I know their skills, I know their capacity.”

Without doubt, Williams has his finger very firmly on the pulse of St.Lukeshealth. And it seems the business, its members and its staff are all the better for it.

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